Responsibilities for Internal Candidates
?Manage daily customer connectivity issue processing with PVT/ Hotline/ CRC etc.
?Analyze connectivity quality cross-car-line programs customer complaints/claims/warranty issue and CNPS
?Work with function team to investigate issue root-causes and corresponding fix plan
?Lead and push closed loop from issue root-cause to fix deployment, for plant and market
?Monitor quality status and effectiveness of each fix deployment
?Lead the connectivity quality report out to leadership team and cross-functional team
Via
?Data collection and prelim analyzing from different angle (manufacturing/ sales/ cloud data etc.)
?VOC binning - dashboard maintenance/ specific issue analyzes and maintain documentation
?Categorize customer issues and identify potential root causes
?Collaborate with cross-functional teams (D&R/ Feature/ PVT/ Inhouse/ PO/ FRSG/ OTA/ STA/ Supplier/ etc.) to root-cause issues
?Confirm fix plan considering ERA/ICA/PCA to mitigate impact
?Request and track OTA and Running change to resolve issues
?Analyze data with horizontal and vertical comparisons to evaluate effectiveness
Qualifications for Internal Candidates
?Bachelor Degree or above in Automotive or Electrical Engineering or related discipline (i.e. Computer Engineering)
?5 years + experience
?Knowledge of connectivity design (e.g. HW, SW) and solution of vehicle operation, feature, carrier network, interface to cloud, Apps, cloud operation
?Knowledge of connectivity data generation/ processing and consumption
?Knowledge of FMEA, DV/PV, G8D, 6-sigma is highly preferred
?Experience in vehicle connectivity product development and problem solving
?Good analytical skills and working knowledge of MS Office Suite (Excel, Word, PowerPoint)
?Strong presentation skills to effectively communicate complex information to clients and stakeholders
?Excellent oral and written English
?Good quality mindset and self-motivation skills?
?Good influence, facilitation / coaching and interpersonal skills
