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Responsibilities

- Build, develop and leads in-house team becoming a high performing team, meets and exceeds performance goals, includes team service and sales target.

- Strong people manager, with a proven track record in working in a target-driven environment and the ability to maintain high levels of engagement amongst the people they lead review, communicate and coach to daily performance , quality, behavior and attendance standards at the individual and team level.

- Customer oriented mindset and excellent execution ability to manage customer relationship to ensure team sales target achieved.

- Cooperate with brand training team & EC merchandising to deliver relevant training and sufficient coaching to ensure set SLA canbe achieved.

- In charge of QC and ensure team service performance meets global target.

- Ensure assigned daily/weekly/monthly reports submitted on time and qualified. Has ability to find insight and finding during routine work.

- Cooperate with cross functions to manage all of escalation from CS team.

- Cooperate with both of local and HQ IT to resolve IT issues which impact CS daily work and customer experience.

- Other work tasks assigned from Team Leader.

Competency Requirements

- College above

- Able to be positive, full of integrity.

- At least 3 years’ customer service experience.

- Good at office software.

- English business writing and reading capability