Job Summary
?Customer order and customer relationship management
?Demand planning and analysis
?KPI Monitor and Continuous improvements
Roles and Responsibilities
Customer order and relationship management:
?Customer order management and strengthen partnership with customers
?Lead order planning and fulfillment via effectively communicate with related departments.
?Responsible for order fulfillment in whole product life cycle from new project launch (D-sample stage) to project EOP
?Corporate with oversea plants on CKD FG procurement and delivery
Demand planning and analysis:
?Monthly demand review with sales team and management team
?Customer behavior analysis, including customer order Lead time, demand fluctuation, forecast bias, safety stock etc.
?Focus on digital transformation in terms of demand planning
?Responsible for creating and optimizing a feasible and stable demand plan with good forecast quality
?Support on the logistical optimization of new and existing products, for efficient and optimized logistical flows and maximize the delivery performance
KPI monitor and improvements:
?Delivery logistics co-coordination to ensure 100% customer OTD performance and maintain high level customer satisfaction
?Inventory management for FG to ensure DIO and unhealthy stock level target
?Minimize special freight cost
?CIP projects
