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Position Statement /What will I be doing? Position Summary (bullet points)

職位陳述/我的具體職責(zé)是什么? 職位概述(要點(diǎn))

Complete Hilton University courses and pass the tests.

按時(shí)完成希爾頓大學(xué)相關(guān)課程學(xué)習(xí)，并確保通過測試,。

Familiar with hotel product knowledge and activities.

熟悉了解酒店產(chǎn)品知識(shí),，以及相關(guān)活動(dòng)。同時(shí)對(duì)酒店及周邊的產(chǎn)品知識(shí)具備高度的認(rèn)知,。

Maximize room sales and revenue for the hotel, prioritizing up-selling.

實(shí)現(xiàn)客房銷售和收益的最大化,，其中以客房促銷最為重要,。

Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.

每天檢查所有新的預(yù)訂,，取消或更改預(yù)訂,，確保傳遞給相關(guān)部門的信息是正確的,。

Handle bookings from different channels in a timely and efficient manner.

及時(shí)高效的處理來自不同渠道的預(yù)訂。

Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

完成當(dāng)班文秘工作,，具體包括準(zhǔn)備往來文件,，文件的歸檔，發(fā)送傳真,，電子郵件等,。

Always maintain a sales attitude, not losing any sales opportunity in the hotel.

一直保持積極的銷售態(tài)度,，不錯(cuò)失酒店范圍內(nèi)的任何銷售機(jī)會(huì),。

Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.

發(fā)展預(yù)訂和團(tuán)體及旅行團(tuán)，使所有的問詢收入最大化,。

Make sure all commissions are correct and followed-up on promptly.

確保所有的傭金是正確的,，并及時(shí)跟進(jìn),。

Make sure all reject business is filed with the reasons.

確保所有的被拒業(yè)務(wù)根據(jù)原因加以歸檔,。

Ensure that all correspondence has been filed accordingly, with correct and updated information.

確保所有往來文件被及時(shí)歸檔,，其信息準(zhǔn)確無誤,。

What are we looking for?

我們尋找什么樣的人才?

A Reservation Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

希爾頓預(yù)定文員始終要以賓客的利益為重并與其他團(tuán)隊(duì)成員密切合作,。若要成功地應(yīng)聘這一職位,，您的態(tài)度,、行為、技能和價(jià)值觀應(yīng)符合下列標(biāo)準(zhǔn):

Hospitality: We are passionate about delivering exceptional guest experience.

誠摯待客：自愿全心全意為賓客提供無與倫比的絕佳體驗(yàn)

Integrity: We do the right thing all the time

正直誠信：時(shí)時(shí)刻刻為所應(yīng)為

Leadership: We are leaders in industry and our communities

領(lǐng)導(dǎo)核心：力爭在業(yè)界和所在社區(qū)都位居領(lǐng)導(dǎo)地位

Teamwork: We are team players in everything we do

團(tuán)隊(duì)合作：所有工作中積極發(fā)揚(yáng)團(tuán)隊(duì)合作精神

Ownership: We are owners of our actions and decisions.

主人翁精神：勇于為自己的行動(dòng)負(fù)責(zé)并敢于做出決定

Now: We operate with a sense of urgency and discipline

即時(shí)行動(dòng)：我們以刻不容緩的態(tài)度和紀(jì)律運(yùn)營

University graduate.

大學(xué)本科

Excellent command of written and spoken in English and Chinese.

具有良好的中英文溝通技巧,。

Good interpersonal and communication skills.

較強(qiáng)的人際交往能力,。