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青島金沙灘希爾頓酒店 · 商務(wù)發(fā)展部

Senior Sales Manager 高級(jí)銷(xiāo)售經(jīng)理

5k-7k/月  /  3年  /  青島

2024-12-02 更新

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職位屬性

  • 招聘類(lèi)型:社招
  • 工作性質(zhì):全職

職位描述

As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards:

? Complete the relevant Hilton University courses promptly and pass the tests.

? Be familiar with hotel product knowledge and related activities.

? Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.

? Complete sales targets and related tasks set by the hotel.

? Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.

? Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.

? Produce quotations efficiently, send contracts to customers and follow-up promptly.

? Show clients around the hotel.

? Operate the hotel reservation system to book rooms, banquet venues, etc.

? Send the team’s work order promptly and ensure that the relevant departments receive relevant information.

? Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.

? Recommend other hotel chains within the group to clients.

? Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.

? Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.

? Welcome key customers, team leaders and VIPs to the hotel when they arrive.

? Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.

? Handle guest feedback or complaints.

? Maximize sales at all times and effectively forecast team and banquet revenue.

? Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.

? Actively participate in the development of marketing plans and collaborate to achieve budgets.

? Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.

? Coach the Sales team to always ensure that quality services and products are delivered to customers.

? Lead the Sales team to achieve departmental goals.

? Chair and attend meetings as needed.

? Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.

? Conscientiously perform assigned tasks and special tasks.

? The department reserves the right to change or supplement the job description if necessary.

作為高級(jí)銷(xiāo)售經(jīng)理,,您將應(yīng)以最高標(biāo)準(zhǔn)完成以下任務(wù):

· 按時(shí)完成希爾頓大學(xué)相關(guān)課程學(xué)習(xí),并確保通過(guò)測(cè)試,。

· 熟悉了解酒店產(chǎn)品知識(shí),,以及相關(guān)活動(dòng)。

負(fù)責(zé)酒店所有產(chǎn)品的宣傳與銷(xiāo)售工作,,包括但不限于客房,,餐飲,宴會(huì),,等,。

· 完成酒店設(shè)定的銷(xiāo)售目標(biāo)及相關(guān)任務(wù)。

· 制定銷(xiāo)售計(jì)劃并得到銷(xiāo)售總監(jiān)或商務(wù)總監(jiān)的批準(zhǔn),,按照計(jì)劃 實(shí)施對(duì)所負(fù)責(zé)的地區(qū)或行業(yè)的客戶進(jìn)行維護(hù)及開(kāi)發(fā),,通過(guò)電話銷(xiāo)售,當(dāng)面拜訪等形式了解客戶需求并最終達(dá)成銷(xiāo)售,。

-高效地制作完成報(bào)價(jià),,合同并發(fā)送給客戶并及時(shí)跟進(jìn),。帶領(lǐng)客戶進(jìn)行酒店參觀。

-操作酒店預(yù)訂系統(tǒng)對(duì)房間及宴會(huì)場(chǎng)地等進(jìn)行預(yù)定,。

· 及時(shí)發(fā)送團(tuán)隊(duì)工作單,,宴會(huì)工作單 同時(shí)確保相關(guān)部門(mén)接收到相關(guān)信息

· 與所負(fù)責(zé)的客戶建立良好關(guān)系,維持客戶資料的更新并及時(shí)將客戶需求與反饋反映給酒店,。

· 向客戶推薦集團(tuán)內(nèi)其他連鎖酒店,。

· 主動(dòng)收集市場(chǎng)及行業(yè)信息與銷(xiāo)售團(tuán)隊(duì)其他成員分享,抓住商機(jī)并最終轉(zhuǎn)換為生意確認(rèn)下來(lái),。

· 了解并熟悉競(jìng)爭(zhēng)對(duì)手的所有產(chǎn)品信息,,包括主要客戶及其產(chǎn)量、酒店客房,、餐飲,、會(huì)務(wù)相關(guān)促銷(xiāo)信息等,并及時(shí)反饋信息給商務(wù)發(fā)展總監(jiān)/銷(xiāo)售部總監(jiān)/高級(jí)銷(xiāo)售經(jīng)理,。

· 在主要客戶,、團(tuán)隊(duì)負(fù)責(zé)人及貴賓到店時(shí)歡迎其光臨或入住酒店。

· 通過(guò)定期的會(huì)議,,確保銷(xiāo)售團(tuán)隊(duì)與酒店運(yùn)作團(tuán)隊(duì)有效的溝通,,并協(xié)助宴會(huì)銷(xiāo)售部或運(yùn)營(yíng)部跟進(jìn)宴會(huì)或會(huì)議中發(fā)生的事件。

· 處理客人的反饋或投訴,。

· 無(wú)論何時(shí),,最大化增加銷(xiāo)售額,并對(duì)團(tuán)隊(duì)及宴會(huì)收入進(jìn)行有效的預(yù)測(cè),。

· 根據(jù)需要在銷(xiāo)售經(jīng)理或銷(xiāo)售主任制定團(tuán)隊(duì)報(bào)價(jià)或合同時(shí)進(jìn)行必要的監(jiān)督和指導(dǎo),。

· 積極參與市場(chǎng)計(jì)劃的制定并協(xié)作達(dá)到預(yù)算。

· 根據(jù)銷(xiāo)售團(tuán)隊(duì)架構(gòu)來(lái)協(xié)助銷(xiāo)售總監(jiān)分配對(duì)日常工作進(jìn)行有效分配,。

· 指導(dǎo)銷(xiāo)售團(tuán)隊(duì),,總是確保將高質(zhì)量的服務(wù)和產(chǎn)品提供給客戶。

· 領(lǐng)導(dǎo)銷(xiāo)售團(tuán)隊(duì)達(dá)到部門(mén)目標(biāo),。

任職條件

A Senior Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

? Hospitality: Volunteer to provide unparalleled hospitality.

? Integrity: Do what you should do all the time.

? Leadership: Strive to be a leader in both your industry and your community.

? Teamwork: Actively promote teamwork spirit in all work.

? Ownership: take responsibility for your actions and make decisions.

? Now: Operate with urgency and discipline.

? College degree.

? 3 years or above hotel sales and related experience.

? Good English and Chinese reading and writing skills to meet business needs.

? Good communication, organization and presentation skills.

? Able to work under strong pressure.

? Understand local customers and have strong market analysis ability.

? Have certain customer resources.

? Able to lead by example.

· 誠(chéng)摯待客: 自愿全心全意為賓客提供無(wú)與倫比的絕佳體驗(yàn)

· 正直誠(chéng)信: 時(shí)時(shí)刻刻為所應(yīng)為

· 領(lǐng)導(dǎo)核心: 力爭(zhēng)在業(yè)界和所在社區(qū)都位居領(lǐng)導(dǎo)地位

· 團(tuán)隊(duì)合作: 所有工作中積極發(fā)揚(yáng)團(tuán)隊(duì)合作精神

· 主人翁精神: 勇于為自己的行動(dòng)負(fù)責(zé)并敢于做出決定

· 即時(shí)行動(dòng): 以刻不容緩的態(tài)度和紀(jì)律運(yùn)營(yíng)

· 大學(xué)專(zhuān)科,。

· 有三年或以上酒店銷(xiāo)售及相關(guān)經(jīng)驗(yàn)。

· 良好的中英文讀寫(xiě)能力,。

· 良好組織及展示技巧,,具有良好的溝通技巧。

· 能在強(qiáng)壓下勝任工作,。

· 了解本地客戶的情況并具有很強(qiáng)的市場(chǎng)分析能力,。

· 擁有一定的客戶資源。

· 具有以身作則的能力,。

職位要求

  • 學(xué)歷要求:無(wú)
  • 工作經(jīng)驗(yàn):3年
  • 外語(yǔ)要求:不需要

公司福利

  • 團(tuán)隊(duì)成員嘉獎(jiǎng)
  • 包食宿
  • 酒店提供市場(chǎng)富有競(jìng)爭(zhēng)力的薪資
  • 各種豐富多彩的活動(dòng)
  • 升職機(jī)會(huì)
  • 在職培訓(xùn)全員免費(fèi)希爾頓大學(xué)課程
  • 五險(xiǎn)一金
  • 人性化管理
  • 員工活動(dòng)
  • 晉升機(jī)會(huì)
  • 國(guó)內(nèi)外姐妹酒店交叉培訓(xùn)機(jī)會(huì)以及集團(tuán)內(nèi)部調(diào)動(dòng)機(jī)會(huì)
  • 豐厚年終獎(jiǎng)
  • 帶薪年假
  • 雙休,,每天工作8小時(shí)
  • 良好的工作環(huán)境
  • 團(tuán)隊(duì)成員入住希爾頓優(yōu)惠價(jià)