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1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .

根據(jù)預訂優(yōu)質快速的為客人辦理入住手續(xù)，確認相關信息,，如:房價,，人數(shù)等，依客人喜好予以排房,。向客人介紹酒店各種宣傳促銷活動及推銷希爾頓榮譽客會給非會員,，吸引新會員的加入。指引去房間的方向并解釋房卡的使用方法,，向客人分發(fā)禮物等,。

2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .

確保入住期間的各項需求能有效滿足，幫助客人辦理外幣兌換及結帳手續(xù),。接收現(xiàn)金,，信用卡，旅行支票,，公司或第三方付費等付款方式,。

3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .

熱情友好的問候客人，對客人的合理需求予以積極恰當?shù)幕貞?。準確提供各種信息如：酒店營業(yè)場所的營業(yè)時間及VIP促銷計劃等,。

4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.

對自己權限范圍內不能予以解決的問題和需求，及時反饋給相應部門和人員予以解決,。

1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .

根據(jù)預訂優(yōu)質快速的為客人辦理入住手續(xù),，確認相關信息，如:房價,，人數(shù)等，依客人喜好予以排房,。向客人介紹酒店各種宣傳促銷活動及推銷希爾頓榮譽客會給非會員,，吸引新會員的加入。指引去房間的方向并解釋房卡的使用方法,，向客人分發(fā)禮物等,。

2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .

確保入住期間的各項需求能有效滿足，幫助客人辦理外幣兌換及結帳手續(xù),。接收現(xiàn)金,，信用卡，旅行支票,，公司或第三方付費等付款方式,。

3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .

熱情友好的問候客人，對客人的合理需求予以積極恰當?shù)幕貞?。準確提供各種信息如：酒店營業(yè)場所的營業(yè)時間及VIP促銷計劃等,。

4. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.

對自己權限范圍內不能予以解決的問題和需求，及時反饋給相應部門和人員予以解決。