“We are Hilton, We are Hospitality. 我們是希爾頓,，我們詮釋待客之道?！?/p>
1.To maintain a high customer service focus by approaching your job with the customers always in mind.
在服務(wù)工作的整個過程中,，時刻保持高度的客戶服務(wù)意識。
2.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有積極合作的精神,，以熱心的態(tài)度對待所有的工作,， 并樂于借助一切機(jī)會學(xué)習(xí)技能以便于改進(jìn)自己的工作表現(xiàn)。
3.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有極強的應(yīng)變能力,。反應(yīng)迅速并以積極的態(tài)面對需求的改變,， 包括任何工作要求的改變。
4.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有極強的團(tuán)隊精神,，通過合作及對同事工作的支持達(dá)到團(tuán)隊的共同目標(biāo),。
5.To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能夠積極的向客人及供應(yīng)商推薦酒店的服務(wù)及設(shè)施,。
6.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作過程中能夠做好本職工作， 保證自己及他人的安全,。
7.Give guest service the highest priority.
將服務(wù)客人放在首位,。
8.Display professional behaviour at all times.
在工作過程中始終體現(xiàn)職業(yè)素質(zhì)。
1. More than 1 year of the same position experience.
具有1年以上同崗位工作經(jīng)驗,。
2. Able to endure hard work. Have good sense of responsibility and teamwork.
工作勤奮,，具有團(tuán)隊合作精神。
3.Communicate with guest efficiently. Customer oriented, Credibility.
與賓客的有效溝通能力強,，具有服務(wù)意識,，為人正直、誠實,、敬業(yè),。
4. Good professional habits. Integrity.
具有良好的工作習(xí)慣、較高的職業(yè)素養(yǎng)與道德,。
