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西安高新希爾頓酒店 · 前廳部

客戶關(guān)系主任Guest Relationship Officer

3k-5k/月  /  2年  /  西安

2024-09-05 更新

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職位屬性

  • 招聘類型:社招
  • 工作性質(zhì):全職

職位描述

1.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.

為顧客提供熱情周到的接待,,有效率的登記入住。

2.Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.

采取必要行動(dòng),,及時(shí)有效的處理顧客的不滿,,適當(dāng)?shù)臅r(shí)候告知賓客服務(wù)經(jīng)理或賓客關(guān)系經(jīng)理?;卦L客人,,確保客人對(duì)解決方法滿意,。

3.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.

維護(hù)顧客的檔案及特殊愛(ài)好等,,確保有效地預(yù)訂。

4.Liaises with Sales, Reservations and the Business Development team to handle corporate.

和銷售,,預(yù)定和商業(yè)發(fā)展團(tuán)隊(duì)共同為客人提供服務(wù),。

5.Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.

確保為會(huì)員顧客提供優(yōu)質(zhì)專業(yè)的服務(wù),推薦顧客加入會(huì)員,。

6.Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.

了解酒店周邊地區(qū)的最新信息,,名勝,風(fēng)景地等,,為顧客提供方便,。

7.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards.

抓住商機(jī),用合理的方式提高酒店收入,,確??腿宋镉兴怠?/p>

任職條件

2-3 years working experience with same position in Brand Hotel

2-3年同等崗位品牌酒店工作經(jīng)驗(yàn)

English & computer ability required

英語(yǔ)和電腦運(yùn)用能力

Good community ability required

較好的溝通能力

職位要求

  • 學(xué)歷要求:大專
  • 工作經(jīng)驗(yàn):2年
  • 外語(yǔ)要求:英文熟練

公司福利

  • 團(tuán)隊(duì)成員嘉獎(jiǎng)及員工活動(dòng)
  • 提供市場(chǎng)具有競(jìng)爭(zhēng)力的薪資
  • 豐富的培訓(xùn)資源
  • 人性化管理
  • 良好的工作環(huán)境及人性化管理
  • 包食宿
  • 升職機(jī)會(huì)
  • 在職培訓(xùn)全員免費(fèi)希爾頓大學(xué)課程
  • 提供五險(xiǎn)一金
  • 員工活動(dòng)
  • 國(guó)內(nèi)外姐妹酒店交叉培訓(xùn)與調(diào)動(dòng)機(jī)會(huì)
  • 年終獎(jiǎng)金
  • 帶薪年假
  • 雙休,,每天工作8小時(shí)
  • 晉升機(jī)會(huì)
  • 團(tuán)隊(duì)成員入住希爾頓優(yōu)惠價(jià)