“We are Hilton, We are Hospitality. 我們是希爾頓,，我們詮釋待客之道?！?/p>
1.To check room status and fill out report.
檢查房態(tài)并記錄,。
2.To report promptly mini bar consumption in expected departure rooms.
報告預(yù)離房內(nèi)的酒水消耗,。
3.To check occupied rooms for any guest laundry pick up and inform Laundry.
檢查住客房客人的洗衣，并通知洗衣部,。
4.To ensure maids trolley is complete with supplies before starting the days work.
在開始一天的工作前,，整理好工作車。
5.To clean occupied and check out rooms
清理住客房和離店房
6.To report any repair and maintenance inside the room.
報告房間內(nèi)需要維修的問題,。
7.To report losses and breakage.
報告房間內(nèi)物品丟失和損壞的情況,。
8.To report suspicious character or behavior observed in guest.
發(fā)現(xiàn)任何可疑行為和人立即報告。將客人的遺留物品交到辦公室,。
9.To clean corridor, service area, exit staircase, staff toilet, maid’s trolley and pantry.
清理走廊,、服務(wù)區(qū)、防火樓梯,、員工衛(wèi)生間,、服務(wù)車和工作間。
10.To provide shoe shine service.
提供擦鞋服務(wù),。
11.To assist Laundry staff by opening guest rooms for laundry delivery.
幫助洗衣部人員開客房門,、送洗衣。
12.To move and arrange furniture, to turn and place mattresses.
擺正家具和床墊,。
13.To replenish mini bar stock in the guest rooms.
將客房內(nèi)的小酒吧補齊,。
14.To ensure that all supplies are replenished immediately and personalized service is rendered.
及時將客用品補齊，并提供優(yōu)良服務(wù),。
1. More than 1 year of the same position experience.
具有1年以上同崗位工作經(jīng)驗,。
2. Able to endure hard work.Have good sense of responsibility and team work.
工作勤奮，具有團(tuán)隊合作精神,。
3.Communicate with guest efficiently.Customer oriented, Credibility.
與賓客的有效溝通能力強,，具有服務(wù)意識，為人正直,、誠實,、敬業(yè)。
4. Good professional habits. Integrity.
具有良好的工作習(xí)慣,、較高的職業(yè)素養(yǎng)與道德,。
